Quality is to meet the present expectations and needs of the customers in full and timely manner and to provide them with products and services that meet their future expectations. One of the most important tools to improve the quality of management is management through processes. Quality management is a management philosophy that aims to exceed the customer’s expectations, supports teamwork and ensures that all processes are reviewed and improved. Quality management consists of a set of quality principles aimed at the development of an institutional structure based on quality development and the development of existing quality tools. The purpose of this paper is to address the differences and similarities of a number of quality principles aimed at improving the structure. The comparison of differences lay between the process approach and realist approach in decision making.
At first glance, it is clear that there are some similarities between the process and the realist approach. Both of them, provide systematic identification and management of processes within the organization. Therefore, the process must be defined to achieve the result, the initiator, the output, equipment, people, input, environment, methods, boundaries must be determined, internal and external customers, suppliers, and other beneficiaries must be defined. For instance, the organization that is a plastic bag manufacturer is a bridge between the raw material supplier and the plastic nylon domestic customer with the principle of zero rings and control production. Likewise, the process and the realist approach increase the efficiency of the work done.
On the other hand, apart from their similarities, there are several differences between the process approach and the realist approach. First of all, the first requirement in the process approach is to try to convert a set of inputs into useful output for the customer, but in the realistic approach, the first requirement of doing an accurate and effective business is to have real knowledge. Supplementary, the real approach involves decision-making and action-making as a result of rational analysis balanced by experience and initiative. In spite of this, there is no rational analysis in the process approach that is balanced with experience and initiative. Lastly, the process approach enhances performance within the organization by creating an internal customer and supplier relationship, while the realistic approach ensures that the company’s goals are met by managers at all levels of the company in order to improve performance.
As a result, there are not only similarities but also differences between the process approach and the realistic approach. Both approaches increase the efficiency of work done by working systematically and thus benefit companies. Along with the similarities, the process approach ensures that a series of inputs are converted into useful output for the customer, while the realistic approach directly gets the right information.
Quality Engineering 